Privacy Policy

Effective Date: January 1, 2026

Last Updated: January 1, 2026

LA Serenity Springs ("we," "us," or "our") is committed to protecting your privacy and the confidentiality of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website, contact us, or receive treatment at our facility.

Information We Collect

We may collect the following types of information:

• Personal Information: Name, address, phone number, email address, date of birth, and other identifying information you provide to us.
• Health Information: Medical history, treatment records, and other protected health information (PHI) related to your care.
• Insurance Information: Insurance policy details, coverage information, and related financial data.
• Website Usage Information: IP address, browser type, pages visited, and other technical data collected through cookies and analytics tools.

How We Use Your Information

We use the information we collect for the following purposes:

• To provide addiction treatment and related healthcare services
• To process insurance claims and billing
• To communicate with you about your treatment and our services
• To respond to your inquiries and requests
• To improve our website and services
• To comply with legal and regulatory requirements

HIPAA Compliance

LA Serenity Springs is committed to complying with the Health Insurance Portability and Accountability Act (HIPAA) and all applicable federal and state laws regarding the protection of Protected Health Information (PHI).

We maintain strict safeguards to protect your PHI, including:

• Administrative safeguards (policies, training, access controls)
• Physical safeguards (facility security, workstation security)
• Technical safeguards (encryption, secure systems, audit controls)

Your health information will not be disclosed without your written authorization, except as permitted or required by law.

42 CFR Part 2 Compliance

As a substance use disorder treatment provider, LA Serenity Springs is also subject to federal confidentiality regulations under 42 CFR Part 2. These regulations provide additional protections for records related to substance use disorder treatment and prohibit disclosure of such records without patient consent, except in limited circumstances specified by law.

Information Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• With your written authorization
• For treatment, payment, or healthcare operations as permitted by HIPAA
• With insurance companies for claims processing
• As required by law (court orders, subpoenas, mandatory reporting)
• To prevent serious harm to you or others
• With service providers who assist our operations (subject to confidentiality agreements)

Cookies and Website Tracking

Our website uses cookies and similar technologies to improve your browsing experience and analyze website usage. These may include:

• Essential cookies required for website functionality
• Analytics cookies to understand how visitors use our site
• Marketing cookies to deliver relevant content

You can control cookie preferences through your browser settings. Note that disabling cookies may affect website functionality.

Your Rights

You have the following rights regarding your information:

• Access: You may request a copy of your health records
• Amendment: You may request corrections to your health records
• Accounting: You may request a list of certain disclosures of your PHI
• Restriction: You may request restrictions on how we use or disclose your information
• Confidential Communication: You may request that we communicate with you in a specific way
• Complaint: You may file a complaint if you believe your privacy rights have been violated

Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security assessments.

Children's Privacy

Our services are not directed to children under 18 without parental consent. We do not knowingly collect personal information from minors without appropriate consent.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website with an updated effective date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

LA Serenity Springs
Privacy Officer
6611 Orange St
Los Angeles, CA 90048
Phone: (424) 359-1222
Email: [email protected]

If you believe your privacy rights have been violated, you may also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights.